To: All Furmanite Employees
From: Charlie Cox
January 5, 2015
Dear Furmanite Team,
It has been an honor and privilege to serve all of you
over the past nearly five years, supporting your efforts to make Furmanite the
World leader in each of the highly specialized services we provide! I have met
and worked alongside many of our 3,000 teammates, and have personally observed
the extraordinary skills and dedication each of you brings to your
responsibilities. You are an incredible team of professionals who can
justifiably take great pride in the word class services and products we deliver
to our customers around the world!
As I retire, both as CEO and as a Director, I am fully
confident that under Joe Milliron’s leadership you will continue to implement
and enhance the culture and values contained in our “Orange Code”, with the
positive spirit of global teamwork summarized in our “Orange Way”! After my
nearly 20 year relationship with Furmanite, starting as a Director in 1995, I
will certainly miss being a part of this remarkable company, which after 90
plus years I believe is just getting started!
I deeply regret that I will not directly participate in
your future efforts. I will, however, follow closely your progress and
look forward to watching you build on the foundation we have together put in
place, taking Furmanite to ever higher levels of performance and
accomplishment!
For nearly four years you have heard repeatedly from Joe
and me all the specifics of our new culture, strategies and working
relationships which are a part of our company’s transformation process – so I
will not attempt to repeat them again here. By now, you all know what you need
to do to complete that transformation – consistent follow-through with
implementation and execution!
I will leave only two thoughts with you as I retire, very
important ones you have heard from me many times;
1)
Our future is all about our Customers! Everyone is part of our Sales Team – no
matter what specific role you play! The courtesy, service and responsiveness we
collectively provide our Customers will largely determine our future success
and growth! Spend much time with them and listen carefully to their needs and
concerns! Serve them better than any competitor possibly could!
2)
Our people ARE our Company! Our future is all about our Customers, and because
we only interact and serve those Customers through our people, that makes our
people “Furmanite” to our Customers! And the more directly they interface with
our Customers, the more important they are. That means our Technicians and Engineers
are our most important employees! Respect them and support them so they CAN
“serve our Customers better than any competitor possibly could”!
Finally, I pray that we will never lose the “personal
touch” – treating all people with courtesy, respect and dignity! This includes
truly caring about our employee’s welfare, keeping them safe, recognizing their
loyalty, dedication and great work and, in every way possible, making it “fun”
to be a part of the Furmanite Team!
I want to thank each of you sincerely for your support
and friendship during my service with Furmanite, and wish each one of you, and
your families, a healthy, happy New Year and the very best of success in the
future!
Charlie
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